Help Desk

Contact the Equiparts Team Today

Give us a call

Expert advice is only a phone call away. Phone hours are 8:00AM-4:00PM Monday-Friday Eastern Standard Time at 800-442-6622.

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Send us an email

Reach out to us via email 24 hours a day. Our customer support specialists will get back to you as soon as possible.

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Share part photos

Fill out our contact form and attach a file so we can help you with part identification and other troubleshooting.

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Account information and updates

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General Questions
What product lines do you carry?

We work with hundreds of manufacturers. View our Line Card to see all of the manufacturers we work with and for which we are a Master Distributor for.

Why type of businesses do you work with?

We primarily work with commercial facilities and plumbers. This includes but is not limited to hospitals, prisons, schools, universities, apartment buildings, healthcare facilities, government buildings, and more.

What is your warranty policy?

Equiparts acts as a warrantor only on behalf of manufacturers written policy. No other warranties are expressed or implied.

Read more general FAQs

Account
Why should I make an account?

Making an account enables you to create wishlists, view past quotes and orders, print invoices, receive preferred pricing, see stock levels, and more.

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Where can I upload my Tax Exemption Form?

Tax exempt businesses can submit tax exemption forms before or at time of order. If submitting a tax exemption form at the same time you are submitting an order, taxes will be deducted from your order before your order is processed. Note that when an order is submitted, it is preauthorized and your credit card is not actually charged at this time so we can still remove taxes before the order is processed. Tax exemption status will then apply for all future orders placed with us and will be reflected at check out.

Upload Tax Exemption Form
How do I open a billing account?

Net 30 terms are offered to qualified businesses and government agencies.If you are interested in setting up a Net 30 account please inquire in an e-mail to support@equiparts.com or by giving us a call at 800-442-6622 or 412-781-9100 Monday-Friday from 8:00AM to 4:00PM EST.

View your account dashboard

Product Help
What's the best way to find an item online?

There are a variety of ways to find specific items on our site. Enter our part number, the manufacturer model or code number, OR related keywords (we recommend limiting keywords to 1-3 words) into the search bar at the top to find what you are looking for. You can also browse by product category, or manufacturer. 

How can I find out if the item I need is in stock?

Find out if an item is in stock by viewing the items product page. If an item is not in stock, they will be ordered for you once you place your order. If you want to find out lead time before placing your order, submit a quote or ask a question and tell us in your message that you would like to know the lead time for that item or items.

Can I submit a photo of the part or fixture I need to replace?

Yes. This is particularly helpful when you need to replace an item, but don’t know the specific model or part number. Send a part photo using our contact form and we will get back to you with help identifying it. 

View Contact Form

Use our product search page

Order Questions
When will my order ship?

If all items in your order are in stock, your order will ship within 1-2 business days of order placement, and reach you between 2-5 days from then, dependent on your shipping location.

If items are nonstock, they typically take between 1-2 weeks to arrive, however they can take longer if on backorder from the manufacturer. You can find out how long a nonstock item will take to arrive by submitting a quote or product question form (located on the item’s page) before placing an order. 

If you have a mixture of in-stock and nonstock items in your order, your order will ship once the nonstock items have arrived at our facility.

How long will my order take to arrive?

Tracking information will be added to your order once it has shipped. You can track your order through the button below. If tracking is not present, that means that the tracking information is not available yet. 

View Order Tracking
Where do you ship to?

All items ship throughout the continental United States.
Every item found on Equiparts.com can be shipped to all states in the continental United States.

Hawaii, Alaska, and Canada
We also ship everything found on our site besides china fixtures to Alaska, Hawaii, and Canada, however, these orders cannot be placed through our website but must be called in due to variation in shipping costs and associated fees.

Customers shipping to Canada, Hawaii, and Alaska must call to place an order. These locations cannot be selected in our online order form. When you call to place your order, please have our part numbers handy. Our phone number is 800-442-6622. Our phone hours are 8:00 AM – 4:00 PM Eastern Standard Time.

Read more shipping and order FAQs

”Can you supply us with                         ?

The short answer: Probably. For any of the manufacturer’s we carry, yes. We also work with other manufacturers not listed online as well so, in short, reach out to us and we will get back to you. It is not uncommon for us to source solutions for our customers.

Fill out our contact form and share any useful information about what you are looking for in the message field and one of our product specialists will get back to you shortly.