Order Information

Policy List

Review our policy pages through the links below for more information on our shipping, refunds, returns, privacy, and cookie policies.

Payment Information

MINIMUM ORDER IS $50.00, plus tax and shipping. We accept all major debit/credit cards (Visa, Mastercard, Discover and American Express). All orders are subject to approval.

Your credit card with be preauthorized at time of order. Your card will not be charged until the order is processed. If you submit a tax exemption form and it is valid, we will approve it before the order is processed and the taxes will be removed before your card is charged. 

To open a billing account – Net 30 terms are offered to qualified businesses and government agencies.  If you are interested in setting up a Net 30 account please inquire in an e-mail to support@equiparts.com or by giving us a call at 800-442-6622 or 412-781-9100 Monday-Friday from 8:00AM to 4:00PM EST.

Tax Exempt Customers

Q: Does Equiparts accept tax exempt orders?
A:  Yes. New customers who are tax exempt must provide an acceptable proof of their exempt status for the state the product will be shipping to. The name of your organization must be included in the documentation. Your tax exemption certificate must be submitted to Equiparts before your order can be processed as tax exempt.

Q: How do I submit my tax exemption form? 
A: You can submit the form during the account creation process, when you are submitting your order, or at anytime after you’ve created an account on the Upload Tax Exemption Form page in your account section. You can also email it to us at support@equiparts.com before or at time of order. If submitting a tax exemption form at the same time you are submitting an order, taxes will be deducted from your order before your order is processed. Note that when an order is submitted, it is preauthorized and your credit card is not actually charged at this time, so we can still remove taxes before the order is processed.

Tax

Equiparts collects sales tax from the following states: CA, CT, DC, IN, KY, ME, MD, MA, MI, NJ, NY, NC, OH, PA, VA, and WV.

We do not charge tax in the following states: AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IL, IA, KS, LA, MN, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, RI, SC, SD, TN, TX, UT, VT, WA, WI, and WY.

Any applicable taxes to any other state must be paid directly to that local tax authority by the end user.  All sales and usage taxes are paid by the buyer unless a tax exemption certificate is filed with Equiparts.  

Shipping Fees

The shipping fees associated with your order depend on the size and weight of the items you are ordering as well as where you are ordering from. Shipping cost can be seen on the cart and check out pages after you enter your shipping location.

Most smaller items on the site have a flat rate fee of 12.50-16.50, dependent of shipping location. We ship most items from our warehouse in Pittsburgh, Pennsylvania so locations closer to PA will cost less than locations in the Western United States. 

Alaska, Hawaii, and Canada Shipping Information
Orders to Hawaii, Alaska, and Canada cannot be placed online. Orders to these locations must be placed over the phone. Note that we do not ship China fixtures to these locations. 

For more information about Shipping, read our Shipping Policy.

Shortages & Damaged Shipments

Shortages & Damaged shipments must be reported promptly to us by phone (800-442-6622 or 412-781-9100) or email (support@equiparts.com) within two (2) days of receiving the material.

LTL freight shipments must be inspected and marked damaged prior to signing for and accepting the shipment or no further action can be taken to file or report a claim. If shipments are accepted as damage-free, the responsibility of any future discovered damages becomes the sole responsibility of the party who signed for the shipment. Items misused or damaged by customer are non-returnable.

Returns

All returns must be pre-approved and assigned a return goods authorization before returning. Special orders or customized orders are non-returnable. All returns are subject to inspection. Returns must be within 30 days of the invoice date, and returns must be in their original condition and packaging. Returns may be subject to a restocking charge. Contact us at 800-442-6622 or 412-781-9100.

Defective Items

Defective items will be covered under the terms of the manufacturer’s warranty. A credit or reshipment of a replacement item will result from approved defective claims. Items misused or damaged by customer are non-returnable.

Warranty Information

Warranty

Equiparts acts as a warrantor only on behalf of manufacturers written policy. No other warranties are expressed or implied.